SM
Sisa M
1 reviews | Active since May 2023
01 Mar 2024, 16:38
STANDARD BANK PRIMARY SMS - EXTRA CHARGE
I have recently noticed a recurring charge for fee: MU PRIMARY SMS which I never agreed to or subscribed for. This is *********, unacceptable behavior on the part of Standard Bank bordering of *****. I expert any notifications in relation to my account to be covered by the monthly charge attached to the account. The charges must be reversed as they were never authorised.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
01 Mar 2024, 16:45Good day Sisa
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Mar 2024, 16:45
Official
Good day Sisa
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Mar 2024, 15:49Good day Sisa
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Mar 2024, 15:49
Official
Good day Sisa
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
SM
Sisa M's updateReviewer Update
04 Mar 2024, 16:02Thank You Standard Bank Team,
My issue was resolved to my satisfaction by a very professional member of your team. Regards.
My issue was resolved to my satisfaction by a very professional member of your team. Regards.
SM
Sisa M's update04 Mar 2024, 16:02
Reviewer Update
Thank You Standard Bank Team,
My issue was resolved to my satisfaction by a very professional member of your team. Regards.
My issue was resolved to my satisfaction by a very professional member of your team. Regards.
Standard Bank's replyOfficial
04 Mar 2024, 16:10Dear Sisa
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving us feedback.
We look forward to serving you again soon!
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving us feedback.
We look forward to serving you again soon!
Standard Bank's reply04 Mar 2024, 16:10
Official
Dear Sisa
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving us feedback.
We look forward to serving you again soon!
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving us feedback.
We look forward to serving you again soon!