Standard Bank, Pretoria service fails

Getting Standard Bank to return calls or respond to emails is liking pulling teeth. It's always a painful experience. When the consultant eventually responds I always feel extremely empathetic because they are always too busy, as is explained to me. Then you wait another few weeks before the person attends to the query. This has been going on since I opened my account many years so it has nothing to do with lockdown. I now have just given up on them!