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francism F

1 reviews | Active since Feb 2017

09 Feb 2017, 13:54

Standard Bank Prestige very disappointing service

<p>So for years I've being paying a service fee for a garage card that was never given to me by the bank. Its taken me that many years for anyone to listen to my complaints. My own prestige banker ignored me and eventually I got help from another banker this year. Only to be told that I can only be reimbursed for 6 months of fees rather than the years I've being paying. What is the point of having a prestige account when it actually serves no purpose. The worst part of all is that the bank ****** me for years and the management feel they can justify this. I cannot reccomend this bank to anyone and look forward to moving my account soon. This incident took place at the Glenwood Davenport branch Durban.</p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Feb 2017, 09:21
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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francism F's update10 Feb 2017, 10:07
Reviewer Update

The information has been emailed to you

Standard Bank
Standard Bank's reply20 Feb 2017, 11:01
Official

Dear Maryann Francis

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter is being addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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