Standard Bank Prestige service terrible - 9 months and R2000 in bank fees to close my cheque account

I have been with Standard Bank for more than 20 years and I am truly shocked at the way my my matter was handled as well as the level of service I have received from Prestige banking, the Chilli Lane and Bayside mall branches.

I first requested for my Cheque account and savings account to be closed in December 2017, via the Prestige banking contact centre, to which I received no actioned response. There was also no effort to retain my account instead I was told "It would be my pleasure to refer your mail to our account closure department who are fully equiped to assist and advise accordingly". I was not even contacted by my Relationship Manager, Faith Nxumalo.

Fast forward almost 9 months, multiple emails, 3 visits to the Standard Bank branches, almost R2000 in bank fees, and interactions with *********** staff like Laylah Chalken and Dayaan Julie who take weeks to responds to emails my account has eventually been closed.

Thanks for nothing Standard Bank Prestige, here I come RMB!