KN
Kalvin N
1 reviews | Active since Dec 2014
01 Jul 2020, 11:52
Standard Bank Prestige Please call your clients back
Standard Bank Prestige please call me back! I've been trying to get hold of someone from Monday, I have left messaged.
My account was upgraded to Prestige and I want find out why. I spoke to Mandla who wasn't very helpful and promised to call me back. Standard bank this is very poor customer service and you expect people to move to prestige status when you can't return calls.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
01 Jul 2020, 11:55Dear Kalvin
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Kind regards
Standard Bank's reply01 Jul 2020, 11:55
Official
Dear Kalvin
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Kind regards
KN
Kalvin N's updateReviewer Update
02 Jul 2020, 11:37Dear Standard Bank
I tried again to call prestige banking waited 30 minutes and still no answer from any consultant. Its a pity I cannot add a screenshot here to show how many times I've called and how long I wait.
I'm not willing to go into the bank to resolve this because of Covid 19.
I tried again to call prestige banking waited 30 minutes and still no answer from any consultant. Its a pity I cannot add a screenshot here to show how many times I've called and how long I wait.
I'm not willing to go into the bank to resolve this because of Covid 19.
KN
Kalvin N's update02 Jul 2020, 11:37
Reviewer Update
Dear Standard Bank
I tried again to call prestige banking waited 30 minutes and still no answer from any consultant. Its a pity I cannot add a screenshot here to show how many times I've called and how long I wait.
I'm not willing to go into the bank to resolve this because of Covid 19.
I tried again to call prestige banking waited 30 minutes and still no answer from any consultant. Its a pity I cannot add a screenshot here to show how many times I've called and how long I wait.
I'm not willing to go into the bank to resolve this because of Covid 19.
Standard Bank's replyOfficial
07 Jul 2020, 14:26Dear Kalvin
Thank you for your comments.
We sent to an email requesting further details.
Kind regards
Thank you for your comments.
We sent to an email requesting further details.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
**********
********** (fax)
***********
Standard Bank's reply07 Jul 2020, 14:26
Official
Dear Kalvin
Thank you for your comments.
We sent to an email requesting further details.
Kind regards
Thank you for your comments.
We sent to an email requesting further details.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
**********
********** (fax)
***********
KN
Kalvin N's updateReviewer Update
09 Jul 2020, 12:59Dear Standard Bank
Ronelle from Prestige banking has called me and explained why my account was upgraded.
This has been rectified. Thanks Ronelle!
Ronelle from Prestige banking has called me and explained why my account was upgraded.
This has been rectified. Thanks Ronelle!
KN
Kalvin N's update09 Jul 2020, 12:59
Reviewer Update
Dear Standard Bank
Ronelle from Prestige banking has called me and explained why my account was upgraded.
This has been rectified. Thanks Ronelle!
Ronelle from Prestige banking has called me and explained why my account was upgraded.
This has been rectified. Thanks Ronelle!