Standard Bank - Prestige Personal Banking

I've been banking with Standard Bank now for more than 18 years. After "upgrading" to Prestige Banking, I have been allocated a personal banker. What a joke! I now pay R230 for my "personal banker" to either tell me to visit the branch or refer me to the callcentre. I have been waiting for 3 months to get my card delivered to my place of work and every time, its get delivered to the branch. After numerous calls, visiting the branch (only to be told the card was sent back), I just cancelled the credit card and closed that account. If this (non) service, continues, I will move all my accounts to another bank. it is ridiculous the time I've spent chasing my card.

I would advise any Standard Bank Account holder not to join Prestige Banking. You can call the callcentre or visit the branch for free. Don't be mislead by marketing when they say with Prestige Banking, you will not need to visit the branch etc.