Standard Bank Prestige is Just a *******.

My prestige bank account has been suspended 2 months ago. I have not been contacted or informed about any lock or freeze that was placed on my account until i had faced issues making payments and receiving my salary into the account. Its been almost a month of going into branches and calling in call centres but no Joy. I have been in contact with my appointed banker (Hansin Reddy) who has been wasting my time with empty promises and lies of calling me back and attempting to fix this issue. This is the 3rd month cycle where i have been charged bank charges on an account where i cannot use. It is frustrating looking into my banking app seeing my money in my account but not being able to use it, yet alone the fact that i am being charged service fees of R205 per month. This is by far the worst service I've received from any bank. It is extremely poor service from standard bank. And my last conversation with Hansin he had stated that i was not being charged service fees but yet I see now that my bank account has been debited. being a prestige customer I've literally only found out my bankers name almost 2 years after having that account.