Standard Bank prestige client with no banker, pathetic customer service

Item: Standard Bank
Rating: 1
Author: thembela S

Standard bank prestige service is pathetic, to get assistance from a banker and her manager you have to escalate. I am tired. I want to close my account a try a different bank, after having been a loyal client for over 19 years.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

01 Apr 2026, 11:35

Dear Thembela

Thank you for contacting us for assistance.

We strive to ensure that every customer enjoys a positive experience, and we sincerely regret that we were unable to meet your expectations on this occasion.

Please be assured that we are committed to resolving this matter as quickly as possible and finding a solution that best meets your needs.

A member of our team will reach out to you to provide further assistance.

Kind regards
Standard Bank Help Centre
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Standard Bank's reply01 Apr 2026, 11:35

Official

Dear Thembela

Thank you for contacting us for assistance.

We strive to ensure that every customer enjoys a positive experience, and we sincerely regret that we were unable to meet your expectations on this occasion.

Please be assured that we are committed to resolving this matter as quickly as possible and finding a solution that best meets your needs.

A member of our team will reach out to you to provide further assistance.

Kind regards
Standard Bank Help Centre
***