yY
yasminbayat Y
1 reviews | Active since Jul 2017
03 Dec 2021, 12:04
Standard Bank Prestige - calls not being picked up
What is the point of paying for Standard Bank Prestige when none of their contact centre agents even bothers to pick up the phone - no matter which time of the day one calls.
I have tried calling to check up on a duplicated card transaction. I did not even get through to an agent despite holding for 20 mins and more every single time
This is an unreasonably long wait time. How are you managing this Standard Bank? Why do your agents ignore calls?
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Standard Bank's replyOfficial
03 Dec 2021, 15:18Dear Yasmin B
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Dec 2021, 15:18
Official
Dear Yasmin B
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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