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cynthiaseeletse C

1 reviews | Active since May 2016

26 May 2017, 14:35

STANDARD BANK PRESTIGE BANKING- WHAT A DISAPPOINTMENT

<p>I called prestige banking to query a debit on my amount and i was told by a consultant that they have new security measures in place. I was asked stupid questions LIKE TO YOU HAVE ACCOUNT AT CAPE UNION MART, HOW MUCH IS YOUR INSTALLMENT AT MRPRICE. I DONT HAVE ACCOUNTS AT THESE PLACES OR SHOP THERE! and the consultant told me that the system blocked me and they have to refer me to the branch. Why am i paying for prestige banking is it not to go to the bank.</p> <p> </p> <p>If this is the kind of stupidity i have to endure i am taking my account to FNB or ABSA. This is load of ****! ! whO CAME UP WITH THIS *******.</p>

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Replies (1)
Standard Bank
Standard Bank's reply02 Jun 2017, 08:38
Official

Dear Cynth82

Thank you for your posting.

I refer to our email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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