CP
Carol P

1 reviews | Active since Oct 2015

20 Jun 2016, 04:27

Standard Bank Prestige Banking offering has no value, not credible offering by bank and services should be reviewed

<p>I live abroad and have repreadly tried to get hold of Standard Bank via calling and emailing, to add to the poor service for prestige banking customers, Standard Bank cannot resolve any issues if customers are abroad as the customer service is not trained to do so effectively.</p> <p>I received an email fromPrestige Banking Thaven Ramsamy( consultant) 30 April 2016 where my issue of credit card has been escalated to the branch manager and somone from the branch will contact me. No one has contacted me and I still have the issue around my credit card. I'm in South Africa 4-8 July in Cape Town can some one the this branch take the time to contact me to ensure my credit card is available for pick-up</p>

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Replies (1)
Standard Bank
Standard Bank's reply20 Jun 2016, 12:27
Official

Good day Carol

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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