Standard Bank Prestige Banking not so prestigious

I recently contacted Standard Bank via WeChat to negotiate or review interest rates on my credit products as most of them had come into force before I became a Prestige Banking client. So after two years, I decided to follow the Prestige Banking Advertising to ask for a review of my rates. From 11 September to till 2 October I had to follow up every 3 days on a proposal that my Prestige Banker at Kromboom Branch forwarded to the "Credit Managers". By 2nd October we were getting to the stage that my query would be escalated to the complaints department (According to the Prestige Banker). After following up on 2 October I got a one-liner from the Prestige banker saying that the bank cannot improve the rates as this is the best they can do.

It is the prerogative of the bank to decide interest rate changes but the process lacked transparency in the sense that I was not even asked what my expectations were. According to the Prestige Banker, some application was submitted and when they decided it was not possible I just got a one line e-mail from the Prestige banker (Suspiciously just in time to avoid an escalation to the complaints department). No official communication on bank stationery to state the request was processed and finalised. For all I know it was in file 13 all the time.

I'm horribly disappointed in the service I received as a Standard Bank client of 13 years who has a sizeable portfolio (Bond, cheque account, credit card, RCP, Funeral Cover) with the bank. It seems that Standard Bank will only engage with Private Banking individuals so having a Prestige account is a waste.

Standard Bank has placed themselves firmly in last place for any future financial decisions. I really got much better service in the days of my E-Plan account.