Standard Bank Prestige Banking is a joke, dont waste your time

<p>Good day all. </p> <p> </p> <p>Would just like to warn you not to fall into the Prestige bankers recruiting s****s, they will lie to you and promise you personal service but chances are you will receive nothing. Once you sign the contract they are done with you and wont even reply to your emails, calls or anything. </p> <p> </p> <p>You can email customer complaints and customer relations but all they do is say they will sort it out and then give your complaint over to the branches pretige banking team leader, which in my case she was just as bad as the prestige banker i was dealing with, even worse at this moment due to the fact that she phoned me to ask about my complaint and said she will get back to me and its been over a month and i have not yet heard back from her, she doesnt reply to emails, just like the banker i was first dealing with. </p> <p> </p> <p>Here is my story in short - </p> <p>A prestige banker from the Standard Bank Lephalale branch named Victor kept calling and emailing me trying to recruit me to join prestige banking and get a credit card, after i read the one email about all the benifits i decided it would benifit me as i work 6 days a week, 12 hour shifts so needed the personal service. this was not the case though. </p> <p>i took a day off work to join and get a credit card, opened another savings at the same time, after signing all the contracts i had to wait a week or two for my cards to arrive. thats where i realised there was no personal service after recruitment was complete. i emailed him to say i need to pick the cards up but am on i tight schedule as he knew already, he did not care, then i phoned and said i would come during lunch quickly to sign for the cards. arrived there and he said he is too busy to help. a manager then helped me after she saw my frustration. firstly my credit card didnt even work, was very embarrasing. i then started receiving a bunch of different charges i had no idea about as i was told there are no charges except a monthly fee which was triple my old fee. my credit card and cheque account were part of a package so no fee on the credit card, BIG LIE!!</p> <p>After trying to email and call explaining all these charges i was getting and things not working i came to the realisation that he is not going to reply to my emails. the recruitment was done so he did not longer care. </p> <p> </p> <p>I laid numerous complaints to Standard bank complaints and customer relations and they passed the matter onto Victors "team leader", she contacted me and i explained all the lies, the poor or no service from Victor and requested a new banker. She then said she would be my personal banker and would look into my charges and complaints as she agrees i was **** to. also check what package im on to see why im receiving these random charges. </p> <p>I have never heard from her again, i have phoned her and emailed with no response. </p> <p> </p> <p>If the prestige banking team leader is this bad then who else is there to turn to? i have even spoken to many people i work with who had the same issue of no service from prestige banking. </p> <p> </p> <p>I am looking into other personal banking like the one FNB offers as i have heard good things, i suggest you look into all the banks options before joining standard banks prestige banking because they are just going to triple your fees with empty promises. There staff at the Lephalale branch are not even compitent to do the job, yet they are there. </p> <p> </p> <p>NOTE : i have been a memeber of standard bank for 11 years before joining Prestige Banking they offer and i am disgusted at the people they allow to deal with personal service. Cant wait to join another bank</p> <p> </p>