Standard Bank Prestige Account Rippofff

I am currently furious with standard bank. I am a prestige client paying for access to a personal banker but since found out that there is no more personal bankers in branches. i have to call the prestige hotline and speak to a "consultant" aka helpdesk people which i really dont want to. which leads me to this question? why am i then paying for a personal banker if there is no more such a service?

I am in desperate need of a personal banker to help me with bank statements and since there is no such thing anymore, i went to a local branch and sat for 2 hrs waiting to be helped, i just walked out since the queue was so long and waiting 2hrs to be helped because of covid protocols is not fun. this is NOT what i signed up for, nor what i am paying for.

Seems closing my account and moving to another bank would be the ultimate better option.