MM
MZ M
1 reviews | Active since Oct 2021
29 Feb 2024, 09:21
Standard Bank Prestige Account poor service
I submitted a home loan application through my personal banker who, by default, selected a loan term of 20 years without consulting me about my preferred term. The offer has now returned with the 20-year loan term, which does not align with my preference of a 10-year term. I've been informed that changing the loan term requires submitting a new application. However, multiple credit applications can adversely impact my credit score, potentially leading to a higher interest rate on this new offer. This situation is unacceptable, as I am not at fault for the oversight in selecting the initial loan term.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
29 Feb 2024, 09:47Dear MZ Mokoena,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Feb 2024, 09:47
Official
Dear MZ Mokoena,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 Mar 2024, 14:15Dear MZ Mokoena,
We would like to thank you for giving us the opportunity to look into your matter.
We are glad to hear that the banker has managed to reach out and assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to look into your matter.
We are glad to hear that the banker has managed to reach out and assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2024, 14:15
Official
Dear MZ Mokoena,
We would like to thank you for giving us the opportunity to look into your matter.
We are glad to hear that the banker has managed to reach out and assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to look into your matter.
We are glad to hear that the banker has managed to reach out and assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***