Standard Bank Prestige Account a **** or just simply pathetic service from the Prestige Banker???

<p>This was meant to be a special treatment account with a Prestige Banker dedicated to your banking needs but in reality this seems to be miles away from the adverti*****t.</p> <p> </p> <p>I was told with prestige banking I would receive a special treatment with allocated prestige banker when I walk into the bank. NOT AT ALL!!! At one point I was told to wait for my prestige banker and I waited close to an hour until I gave up and left. Being on a less costly current account and in normal lines in the bank would have been a lot better considering the wait for the prestige banker and the NOT so special dedicated treatment sold to us.</p> <p> </p> <p>The most pathetic recent experience was when I tried to apply for home loan with my prestige banker, who sent me an email saying there is "something wrong" with my credit record but not saying what it is. I was told to contact the credit bureaus to find out. I contacted Experian as recommended by the prestige banker but Experian rep**** to me saying there is nothing wrong with my credit record. I contacted my prestige banker to let her know that Experian found nothing wrong with my credit record and all I got from my prestige banker was "...If you like, you can set up an appointment so we can re-look into my entire application..." I found this so ridiculous because I do I go from applying for a bond, to being dismissed by being told there is something wrong which turns out be nothing wrong, to being told if I like I can make an appointment to apply again?</p> <p> </p> <p>Finally, it takes forever for my prestige banker to reply to my emails and this is the so-called dedicated prestige banker. I am writing this review because even currently I am waiting for a reply from my prestige banker. It is a continuing pathetic service either on prestige account or unfortunately just from my allocated prestige banker.</p> <p> </p> <p>The service I have been receiving ever since upgrading to the prestige banking has been horrible and definitely not worth the pricing for this service. There is nothing special I received from being on the standard bank prestige account because even for phone call queries for both car financing and home loan attempts my call was redirected to the normal vehicle financing and home loan departments respectively, which I am assuming would have been the same if I was on a normal current account.</p>