Standard bank Prestige Acc - Massive Issues

I am having a nightmare with Standard Bank!

I upgraded my account to Prestige Banking - You would think this puts you in another tier to have complaints escalated - Sadly, its just another account and you pay more monthly. When upgrading, I was told by the banker, I would receive 30 000 Ucount reward points. I have email proof of this being promised to me.

We proceeded to do the upgrade but this process was extremely rocky....

Here is why: 1. My credit card went to R0 (I was not notified this would happen) 2. I was charged R180 for the card delivery (But I was collecting it by the bank and upon complaining, was told, delivery of the card to my door is free - This has been reimbursed after complaining multiple times) 3. The Ucount points were never allocated to me - I have complained numerous times. A consultant from Ucounts notified me that she passed this on to the department and would send me an email with a reference number - I never received this email after the call. 4. Upon collecting my credit card, the balance reappeared - The credit card balance was incorrect and after also complaining multiple times, was told that transactions were doubled on my account. Meaning transactions that were already deducted, were deducted again when upgrading the account. To prove that the amount was incorrect, I pulled an account statement and manually worked out the amount. Now, Here I am thinking how does this happen? Its shocking to me... This point made me lose so much trust in Standard Bank. My private banker told me that this would be back in my account within 10 business days - Its been 8 days and nothing has come back - I also have no reference number for this matter to follow-up - I keep having to phone (Waste my airtime), only to explain the whole scenario all over again. 5. My app is showing still the gold cheque card meanwhile I have upgraded to Titanium. The app in regards to adding new tiles (Virtual cards) is not user friendly. I am extremely confused what card number is actually my current cheque account as under my manage cards, both gold and titanium appear. Surely when upgrading, the gold will disappear?

With complaining multiple times on a form online, I have received calls to just apologise - Not one person from Standard Bank has explained to me why these issues happened and given me a commitment to rectify the issues. I received an email saying my complaints have been resolved which is not true at all.

And... No one seems to know about this 30 000 Ucount rewards points.. So was this just told to me to upgrade my account? Also your banker completely ghosted me after emailing her of issues I experienced on my credit card.