Standard Bank Prestige A Pathetic Service

Good Day

Kindly assist I recently joined prestige banking,firstly the branch where my card was delivered to has not made contact with me to advise that the card is ready for collection which is the westgate branch ,secondly I called the Prestige banking desk and cannot be assisted with a redirect of my card as the Westgate branch operating hours are ridiculous ,I was told they cannot redirect my card as there is a block It has been a real nightmare dealing with Standard Bank to just get my card,the Prestige Banker I spoke to on the phone and I advised I would want to close this account,all he could do was to advise what I have to do in order to get this account closed ,no sense of retaining new business.....Very Very poor and pathetic service delivery