Standard Bank Prestige a JOKE

I've contacted the Prestige contact center after a consultant told me over the phone to VISIT A BRANCH as I've got no current account with you and to negotiate a better interest rate on your credit card.

Well it's been 7 working days (not counting the weekends) of sending all my details to your department, specifically a Michael v/d Walt. Not yet returned any information on my request. That after phoning AGAIN to speak to him and a team member told me he will let Michael know.

Another few branches to close it seems as you are losing clients due to this kind of service.