Standard Bank Prestige

<p>I currently live outside of South Africa and recently encountered a little financial problem. My Titanium Credit maxed out. .. not a problem that was my own doing. After some time of not paying my credit card was either closed or handed over to a collections department i assume.. also not a proble .. this i guess is standard procedure</p> <p> </p> <p>1st problem</p> <p> the bank failed to notify me that this was going to happen - that i was in arrears and was at risk of being handed over</p> <p> </p> <p>2nd problem </p> <p>now that i have the money to pay back some of the arrear on the credit card , i cannot because it does not appear on my banking profile. i contacted the prestige service department for information on how to get the issue resolved, it took them almost two days to reply to my email , and in the response the represantative provided me with a 0860 number to call .. whcih is impossible from outside South Africa</p> <p> </p> <p>I need my card re-instated on my profile so i can make the payments into the credit card</p> <p> </p> <p>i was given a number to contact .. probably some collections company but when i call them the phone just rings, no consultants are responding .. i cannot keep holding on the phone everyday for more than half an hour. i am getting no joy from the bank or the collections company to resolve this issue.</p> <p> </p> <p>the collections compnay is unreachable and every time i contact the bank to try and resolve the issue , it takes very long to get a response from them and they don't provide me with any options on how to resolve the problem and pay my debt</p> <p> </p> <p>they just give you a number to call at which there is no response</p> <p> </p> <p>i am truly disgusted at the level of service.</p> <p> </p> <p>standar bank in recent years has become one of the worst banks to dela with from the perspective of a customer.</p> <p> </p> <p>any help in getting information or procedure on how to go about paying back my credit card debt would be highly appreciate</p> <p> </p> <p> </p> <p> </p> <p> </p>