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Shabeer C

1 reviews | Active since Mar 2018

29 Mar 2018, 06:53

Standard Bank prepaid voucher pin not received and customer care hopeless

Purchased R 1000 prepaid electricity yesterday and immediately received a receipt but no voucher pin!

Contacted Standard Bank internet banking team and their response is "You need to contact your municipality"

I'm not happy about this because I purchased something from Standard Bank, Standard Bank deducted money from my account and then did not deliver.

Furthermore, after reading some forums, seems like this happens very often to Standard Bank customers

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Replies (3)
Standard Bank
Standard Bank's reply29 Mar 2018, 11:05
Official

We apologize for the inconvenience and frustration in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply29 Mar 2018, 11:06
Official

We apologize for the inconvenience and frustration in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply05 Apr 2018, 15:18
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 05 April 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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