1 reviews | Active since Jul 2023
Standard Bank Pre-Hammer Sale
Very disappointed with Standard Bank’s handling of this pre-hammer sale property transaction in Hagley, Cape Town.
Standard Bank appointed an agent to sell the property. The seller accepted and signed my OTP, I secured funding through Standard Bank, and transfer and registration attorneys were appointed. I also paid the required legal costs.
Only after all of this did I receive conflicting information that the bank was still negotiating with the seller. Any such negotiations should have been resolved before the pre-hammer sale and OTP was signed, not after the buyer had committed financially and incurred costs.
The poor communication and lack of clarity over who will be responsible for additional costs have caused unnecessary delays, uncer*****y and frustration. Standard Bank needs to improve its communication, coordination and transparency in property transactions.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
