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Valentino N

1 reviews | Active since Mar 2013

31 Dec 2024, 11:35

Standard Bank pre debit day fee ****

Standard Bank is, in my opinion, attempting to make money, with fees, by running debichecks the day before the debit date if it falls on a public holiday or weekend. They then charge a service fee or overdraft fee if the account comes into debit. The cheque account is none interest bearing so I only transfer money in on the last day of the month. My understanding of debicheck is that if there are insufficient funds on the bona vide debit date the account is then tracked during the "tracking period". I am aware of a number victims of what, in my opinion, seems like a "****" but now that I am personally affected I will seek the opinion of PASA and the Banking Ombudsman in the new year.

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Replies (3)
Standard Bank
Standard Bank's reply31 Dec 2024, 11:42
Official
Good day Valentino,

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Valentino N's update07 Jan 2025, 12:19
Reviewer Update
Hi, the bank has taken the time to respond directly to me and I am extremely satisfied with the speedy manner in which the bank reached out to me and allowed me to explain my side and my expectations. Each complaint is unique ut at least the bank is actually listening !
Standard Bank
Standard Bank's reply07 Jan 2025, 14:23
Official
Good day Valentino, 

Thank you for taking the time to rate us positively and give us such excellent feedback. 

We truly appreciate it. 

Have a lovely day further! 

Kindest regards, 
Standard Bank Social Media Team 
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