Standard Bank - PPS Credit Card / Mobile App Problems

I recently acquired a new PPS credit card. I then asked to cancel my Standard Bank credit card and have it replaced with my new PPS card (transfer). Since then I have experienced numerous issues with this process. The entire process is flawed as it seems both companies are unaware of the roles and responsibilities of their organisations.

After a 2 hour visit to the branch and 2, 1-hour phone calls I have finally cancelled my old Standard Bank credit card and gotten it removed from my mobile app.

Now my issue is that my PPS credit card is not linked to my current cheque card. It is therefore not linked on my mobile app. After an hour conversation with a more than useless agent, I was advised to come to the branch.

I refuse to go the branch as this should be done on their end. The public cannot be expected to make a trip to the bank after every query. It takes more than an hour to be assisted, that's if it is resolved at all. However, the agents over the phone are unable to assist and that phone call is also more than half an hour long. Their call back service is non-existent as I haven't been called back once after requesting this 3 days in a row. The thought of agents asking me those security questions every day is infuriating.

This process has taken more than 2 weeks. It is **********. Standard Bank and PPS really need to figure this out