SM
Sinethemba M
1 reviews | Active since Aug 2023
02 Apr 2024, 21:07
Standard Bank powercurve *****
I just checked my credit score on Clearscore and a Standard Bank has done a hard search for a product call d Standard Bank Powercurve. I do not have any credit account or insurance product with Standard Bank just a My Mo account. This search was done on the 29th of September 2023 and has had negative effects on my credit score. Why was a hard search done and why is it on my credit score. I don’t not have any credit account anywhere nor have I tried to qualify for credit. Standard Bank is using my information without my consent
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Replies (2)
Standard Bank's replyOfficial
03 Apr 2024, 07:06Hi Sinethemba
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. Please provide us with your ID number. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. Please provide us with your ID number. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply03 Apr 2024, 07:06
Official
Hi Sinethemba
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. Please provide us with your ID number. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. Please provide us with your ID number. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
05 Apr 2024, 11:39Hi Sinethemba
Please note our team has confirmed that you need to contact the credit bureau directly to log a dispute with them. Standard bank doesn’t access customer profile without the consent.
In the meantime, we will be closing the matter, but we are available to you should you need assistance.
Kindest regards, Standard Bank Social Media Team ***
Please note our team has confirmed that you need to contact the credit bureau directly to log a dispute with them. Standard bank doesn’t access customer profile without the consent.
In the meantime, we will be closing the matter, but we are available to you should you need assistance.
Kindest regards, Standard Bank Social Media Team ***
Standard Bank's reply05 Apr 2024, 11:39
Official
Hi Sinethemba
Please note our team has confirmed that you need to contact the credit bureau directly to log a dispute with them. Standard bank doesn’t access customer profile without the consent.
In the meantime, we will be closing the matter, but we are available to you should you need assistance.
Kindest regards, Standard Bank Social Media Team ***
Please note our team has confirmed that you need to contact the credit bureau directly to log a dispute with them. Standard bank doesn’t access customer profile without the consent.
In the meantime, we will be closing the matter, but we are available to you should you need assistance.
Kindest regards, Standard Bank Social Media Team ***