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nN
neo N

1 reviews | Active since Aug 2020

10 Feb 2023, 12:41

standard bank power curve unauthorized enquiry

i have a previous review on the standard bank power curve making an unauthorized enquiry on my credit profile, they response it that they will call me and resolve the matter however I'm still waiting days later

0
Replies (11)
Standard Bank
Standard Bank's reply10 Feb 2023, 12:53
Official
Good day Neo

We sincerely regret that it took us so long to react to your concern. Regarding the Power Curve problem that has been brought to our attention, we have asked our Help Center for their opinion.

Please check your emails to find he suggested outcome on this matter.

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
 

nN
neo N's update10 Feb 2023, 15:29
Reviewer Update
the email Standardbank sent to me states that i need to dispute the enquiry, why am i doing the work? I never gave Standardbank any authority to make any enquiry on my credit report, I need Standardbank to resolve this at once, Standardbank should contact the bureau and fix it, not me. I will keep writing these reviews until this matter is resolved.
Standard Bank
Standard Bank's reply10 Feb 2023, 15:40
Official
Good day Neo 

Thank you for raising your concerns with us.

We will follow up with our team and we will be in touch with further feedback.

Have a great day further.

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
 





nN
neo N's update14 Feb 2023, 11:53
Reviewer Update
Still no feedback from standardbank
Standard Bank
Standard Bank's reply14 Feb 2023, 12:33
Official
Hello Neo

We will have our Help Centre team provide feedback on this matter. 

We apologize for the delay. 

Regards
Standard Bank Hello Peter Team 
*** 
nN
neo N's update16 Feb 2023, 09:59
Reviewer Update
I still haven't heard anything from Standardbank regarding my complaint, its time to move on and escalate even further. thank you for the lack of assistance.
Standard Bank
Standard Bank's reply16 Feb 2023, 10:06
Official
Good  Morning Neo

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
nN
neo N's update17 Feb 2023, 11:16
Reviewer Update
still no response from standardbank
Standard Bank
Standard Bank's reply17 Feb 2023, 12:41
Official
Good day Neo 

This is not the level of service we strive for.

We will definitely follow up with our team.

We will be in touch with further feedback.

Kind regards 
Standard Bank Help Centre 
***








nN
neo N's update21 Feb 2023, 16:14
Reviewer Update
still nothing, im creating a new review
Standard Bank
Standard Bank's reply21 Feb 2023, 17:31
Official
Hello Neo

We have provided you with the respond on the new review. 

We trust it will provide a better understanding on this matter
 
Kind regards 
Standard Bank Help Centre 
***