Standard Bank possibly Moving Forwards albeit slowly

I have been posting for since March about Standard Bank closing branches, particularly the Hilton Branch, without any regard for their staff or the elderly or poor customers who either do not like internet banking or who do not have computers or smart phones. A meeting was held with disgruntled customers and senior Standard Bank managers on the 10th of June when many customers threatened to close their accounts and advised that the service at their Howick branch, the closest branch to Hilton was disgusting. Standard Bank promised to visit the Howick Branch and Report back to the customers at the meeting.

Although we are still waiting for the report back from Standard Bank, what is very good and a victory for the customers is that the two staff from the Hilton Branch have been moved to the Howick Branch and the service has is now excellent.

Because of Standard Bank moving the Hilton Branch to Howick Branch I have decided to not c;lose my Standard Bank account . Also on doing some research I have noted that all banks are closing branches and trying to force customers to change to electronic banking. However they do not worry about those customers who wont do , or cant do internet banking and that their are many services such as adding beneficiaries, moving money from money market to current account , or depositing cash ( which is often dangerous) that cant be done at ATM machines.

So although still very disappointed with Standard Bank for closing their Hilton Branch, I must congratulate them on listening to their customers and moving staff that have fantastic service to their customers over the past years.