standard bank pos consultants and account managers

I have had an account for my business with standard bank for over 25 years I have 2 point of sale machines and i have had nothing but issues and bad service from standard bank every month, No contact from account manager finding out if the bank is meeting my expectations or not and whether or not i need further assistance I have had issues with the point of sale and money not going into my account, i have gone to the extent of sending them details of amounts going in daily from both machines by dates and in a spread sheet so that it makes their query easier needless to say, that for over a week since i sent that sheet, i get notifications that all people involved read the emails but no one acknowledges or replies to me Yesterday i asked them to escalate to management as its clear that staff is totally *********** and dont care much for the clients, yet every month they charge me over R4500 in commissions for the machines as well as rental That they dont miss, but the fact that the client is having issues because they clearly just given these fancy tittles that really mean nothing as they dont have the capacity to be doing what they supposed to be doing, Running 2 businesses myself i know that the most important thing is client service and standard bank has been nothing but a dissapointment to my business for the past 2 years, so clearly service level dropped yet they dont care as long as u keep on using the bank They send the technicians to my business and they tell me themselves that its clearly an internal bank issue and they just passing the bucket to the technicians, wasting their time and sending them out without need for that in fact. I just want management to contact me so i can forward all the emails and find out where is the money that is missing from my pos transactions and then close all my accounts with standard bank ASAP!!!!! and dont give me that reply **** that standard bank cares and someone will be in touch soon, its time that all those fancy tittles come to play and people actually do what they supposed to be doing as opposed to being *********** and unprofessional.

i will not mention names at this stage but they are all on email and on file