JK
Justine-Grant Klima

1 reviews | Active since Jan 2012

29 Sept 2022, 12:04

Standard Bank Poorly trained staff. Shocking service from Standard Bank!

Standard Bank Debt Review Services *********** and unable to issue correct EFT banking details. Called in and was advised EFT details would be emailed to me, no email sent to me. Called in 5 times to get the correct EFT details and the details issued incorrect every time. All the staff that have taken my call have failed to resolve the issue and issue correct EFT details - Wholly incapable and *********** department. Very poor service at Standard Bank, poorly trained staff.

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Replies (1)
Standard Bank
Standard Bank's reply29 Sept 2022, 12:10
Official
Good Morning Justine 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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