ML
MD L
1 reviews | Active since Dec 2022
12 Dec 2022, 09:25
Standard Bank Poor Services_ ***** Case
I have a ***** case with Standard Bank of R 80 000 from 4 weeks ago. When l reported the case l was told that they will contact me within 5-7 working days. When l call the phone rings continuously no one picks up, or the person who responds never provides any feedback on the progress of the case. The bank is quiet. I do not know what to do. I pay my monthly service fee every month but no one seems to care. I do not know how to get Standard bank to assist me. This is heart tearing, l lost so much money.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Dec 2022, 09:28Hi Jane
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply12 Dec 2022, 09:28
Official
Hi Jane
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
ML
MD L's updateReviewer Update
12 Dec 2022, 09:44Hi-Standard Bank,
If this is an automated message, l am disappointed. I have been told this since the day l reported the case. No one cares, and no one takes ownership of the responsibilities of such cases. l need someone to assist me.
If this is an automated message, l am disappointed. I have been told this since the day l reported the case. No one cares, and no one takes ownership of the responsibilities of such cases. l need someone to assist me.
ML
MD L's update12 Dec 2022, 09:44
Reviewer Update
Hi-Standard Bank,
If this is an automated message, l am disappointed. I have been told this since the day l reported the case. No one cares, and no one takes ownership of the responsibilities of such cases. l need someone to assist me.
If this is an automated message, l am disappointed. I have been told this since the day l reported the case. No one cares, and no one takes ownership of the responsibilities of such cases. l need someone to assist me.
Standard Bank's replyOfficial
12 Dec 2022, 09:50Hi Jane
Thank you for getting back to us.We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us.We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply12 Dec 2022, 09:50
Official
Hi Jane
Thank you for getting back to us.We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us.We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***