Standard bank poor services both Branch and call center

I called on Wednesday, 20th Dec to make a query of outstanding balance so I can pay it off, they also advised to call the next day so I can close it off. They gave me a balance which I paid off. I called 2 days later and they told me there is extra cash to be paid off and call next day again. I paid it off. The branch made a mistake when I was making the payment which they told me it was rectified, I can call the call centre the next day and close it off. I called them again today to close off and I was told that the mistake done by the branch was not reversed and cant close off the account. The call centre made me hold for 30 minutes until I ran out of airtime. This is cost me more than what I owe the bank. I lost R60 worth of airtime for nothing, driving to the branch again is another waste of money for petrol. I suggest that you guys sort this mess out and call me back. Its not my problem that you hired *********** people to run your business. SORT THIS THING OUT FOR ME TODAY. I AM NOT WASTING ANOTHER CENT ON STANDARD BANK.