Standard bank poor services

I have been trying for the past 3 weeks to get a new ucounts reward card....but due to loadshedding the time I get to the bank they close....I had to travel from my area to another area to get a bank open .I finally arrived at Somerset mall standard bank and sat their in a queue for 30 minutes .when I got to the teller the consultant told me they do not have cards and I must go to another branch ....this is so unprofessional of a bank not to have stock ...had to waste petrol and waste time for a sorry no stock.i went the next day again to eersteriver bank and when I entered it was loadshedding again....when I asked to speak to a consultant they refused .....I left and went back after loadshedding....when I entered the bank their were no assistance at all to assist where I should stand ...I stood for 30 minutes with not even one person telling you anything or assisting you...I'm disgusted by standard bank ...I pay banking fees o pay ucounts fees but we get such poor services ...