Standard Bank Poor Services

I have had terrible experiences with home and car loans since the beginning. The service has been nothing but subpar, particularly with VAF representatives who seem completely clueless about their job responsibilities. Every single time I need assistance, I have to fight tooth and nail to get it. The customer service standard is an absolute disgrace, as they seem to have no regard for their customers whatsoever. On top of that, the home loan department captured incorrect information about me, and when the repo rates increased in 2023, I started receiving threatening calls from them. This is unacceptable, and I demand that they take immediate action to rectify these issues.

In my opinion, I would not recommend taking out a loan from Standard Bank due to their poor customer service. Eventually, you'll regret it immensely.