Standard Bank poor service when applying for products

I app**** for a credit card last week via SB's website, uploaded all the necessary docs during the application as the website caters for it however till today no feedback after phoning the call center which advised they unable to see a application on my name.

Also several emails but still no feedback so I tried to contact them this morning and was on the line for almost 20 mins jumping from one agent to the other advising me that I got through to the wrong department even though every one promises to transfer me to the sales department.

I don't have time on a daily basis chasing you guys, I moved to SB last year June and was extremely happy with your service w as I have a current account but all that service went down the drain the moment I app**** for a credit card.

I was pre approved online and was given a reference number.

Contact via the details (call or email) on my application with the attached ref should you still care about your customers.