Standard Bank poor service systems

Horrible bank possibly going down the drain because of poor service and unavailability of staff to deal with enquiries promptly. I have linked two cards to my account and the system gives an error at the branch still. The consultant had been on hold for hours trying to get though to IT and they keep hanging up on him. I can't even access to my account or money at all. If it was an emergency I would probably die because of the bank's poor service. Here's to a bank with zero client solutions.