Standard Bank Poor Service like most Times

Good Day

I have made up my mind about dumping standard bank. It has been a long time coming. I find it ridiculous that standard bank like many other banks is very enthusiastic as selling production opposed to assisting with urgent issues. I called the contact center 3 times today about issues i had regarding electronic payments. The people that were assisting me did not a lot of knowledge or information regarding my issue so they would put me on hold to inquire internally until my airtime ran out. What gets to me its that not one person thought of calling me back leaving no choice but to call back cause this is urgent. I know that that if standard bank was selling a product and i ran out of airtime, they would be quick on that dial to call me back. It is super annoying. Stand bank is a inconvenience.