Standard Bank Poor Service Home Loans

I am very disappointed with the sub-standard service I have been receiving from Standard Bank. I bought property with Standard bank and decided to settled it before my home loan term ended. I settled the account a year ago on 07 April 2020 and till to date Standard Bank has failed to update my status on 2 credit bureaus for a year. The last time Standard Bank updated my account on credit bureau was in January 2020. A title deed has been issued for the paid up property however, the debt still shows on my credit report.

I have been calling and I am transferred from 1 extension to the other with no assistance. It is waste of my time and money. I have been asked to leave my contact details and I would be called back, till to date I have no been contacted.

The poor service is really frustrating.

Kind regards Andile Ntswam