Standard bank poor service

I created a future dated payment for 1st May. This morning I got a notification that the payment had been deducted. I immediately called Standard bank to request for the payment to be reversed. The lady informed me that she can reverse it but I will be charged R310 for a R500 payment. Non withstanding the fact that the mistake was Standatd bank’s.

Just another reflection of the overall bad service we as clients have to live with with no means of recourse..