GP
Gerhardt P
1 reviews | Active since Nov 2020
07 Dec 2020, 17:59
Standard bank poor service
Standard bank flagged me for non payment 4 months in a row even though I credit life paid my Credit card for the entire year. I have sent numerous emails to Domingo, Naimah N",Ramoroka, Leah, Lekay, Bronwynne BJ, Mbiza, Ronny R, Fritz, Rozel R being tossed around and strung along with no clear answers. Saying it will be updated this is 4months of back and forth. I already closed my cheque account due to this poor service. there poor administration deducted more than 100 points from my credit score. does anyone at Standard bank care enough to assist me?
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Replies (2)
Standard Bank's replyOfficial
08 Dec 2020, 01:14Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply08 Dec 2020, 01:14
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
***
***
Standard Bank's replyOfficial
18 Dec 2020, 15:06Good day Gerhardt,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply18 Dec 2020, 15:06
Official
Good day Gerhardt,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre