Standard Bank poor service departments & waning respect for longstanding clients!

Been a Standard Bank customer for + 40 years and have rated them highly in the past. However, last year I had an altercation with the bank, which took far too long to absolve. Apologies were tendered by the bank and I accepted those in good faith. On 7 March I lodged an enquiry with the Bank’s credit card division (GTXPROD2) and promised a reply within 48 hours. No reply received. Further requests by me for a reply were lodged on 11 March and 22 March. On 24 March I received an email from Banker Michael van der Walt from the bank’s ZA Voice Branch Transactional Banking, requesting some personal information, which I supp**** via return email. It’s now 13 April and still awaiting a reply! There are problems within these departments and the bank’s senior management should be made aware of these. Edward Noyons.