Standard Bank poor service

I had 2 *****ulent transactions amounting to plus or minus R9000 last night around 23:00. I called Standard Bank around 06h00 today and I waited until 06h45, no one answered. I tried chatting to a consultant on the app, nothing. I went to a branch at 09:00 and opened a ***** case they made me call ***** Department and I was on the phone for 30 minutes with no answer.

I contacted Standard Bank on X and I was given the usual “We’re attending you case blah blah”. Been receiving calls all day from a strange number claiming to be Standard Bank and asking for my personal details. I just got de*****ed R9k, how am I expected to share my information with strangers on the phone? Standard Bank’s X account says their team tried to call so I asked what telephone number are they using so I can assured that I am giving out my info to relevant people. Standard bank refuses to verify the telephone number.

I have sent emails and got no response. To my annoyance, Standard Bank has been calling trying to sell me some promotion but they can’t answer my calls.