KS
Khomotso S
1 reviews | Active since May 2014
26 Nov 2019, 11:25
Standard bank poor service
Standard bank Zevenwacht and Kuilsriver branches are the worst banks ever. There is no one welcoming you as you enter, no consultants to assist when you are inside. I went to Zevenwacht branch few weeks ago and there was no single consultant to assist with simple enquiries and the bank is small inside.
I then went to Kuilsriver branch on the 15th November, i found the consultant roster no full with clients waiting more than an hour to be attended. However as the closing time approaches the consultant started showing up and showed some urgency to assist the clients.
Both branches had no branch manager present foe the time i was there.
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Replies (1)Standard Bank's replyOfficial
27 Nov 2019, 08:10Dear K****tso
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply27 Nov 2019, 08:10
Official
Dear K****tso
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
