HP
Heleen P
1 reviews | Active since Dec 2017
15 Jan 2020, 13:44
Standard Bank poor service
As an loyal customer it speaks volumes that I have to lambast Standard Bank for poorly trained staff at the call centre, branches, business and personal bank managers. As a bookkeeper that handles around 20 bank accounts of the said bank I am qualified to point out that this bank will be losing a lot of clients. Staff has no idea about any of the products e.g.. Internet banking, Shyfte, debit order cancelling procedures etc. Etc.
I have been a customer for 40 years, personal and business. The problems I have experienced with various issues is mind boggling shocking!!!!!!
Shame on you!!!
Heleen du Preez
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Replies (2)
Standard Bank's replyOfficial
15 Jan 2020, 16:09Hello Heleen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply15 Jan 2020, 16:09
Official
Hello Heleen
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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HP
Heleen P's updateReviewer Update
16 Jan 2020, 15:39Thanks to Standard Bank for a standard response, however lets deal with specific issues then.
Clearwater Branch:
Two different staff members delinked, reinstated my internet profile in such a manner that I lost all my beneficiaries and linked accounts and they linked one of my client's bank accounts to my profile. It is still like that as I'm to terrified to change it and loose this client's beneficiaries!
Shyfte card transactions can only be done with the app on a cell phone, a physical card can not be issued.....
Woodmead branch:
Standard Bank can not stop a debit order at a branch as the reference number change every month, however I was informed that if it is returned 3 consecutive months by me, Standard Bank will automatically return the said debit order. NOT THE CASE AT ALL!!
Said debit order return instructions were done via internet banking, the 1st time only, I was contacted by Standard Bank to effect the request, the following 3 times, sending the proof of the request attached to numerous emails and phone calls, to the business banker, the requets were fulfilled.
Awaiting a more comprehensive response.
Regards
Heleen du Preez
Clearwater Branch:
Two different staff members delinked, reinstated my internet profile in such a manner that I lost all my beneficiaries and linked accounts and they linked one of my client's bank accounts to my profile. It is still like that as I'm to terrified to change it and loose this client's beneficiaries!
Shyfte card transactions can only be done with the app on a cell phone, a physical card can not be issued.....
Woodmead branch:
Standard Bank can not stop a debit order at a branch as the reference number change every month, however I was informed that if it is returned 3 consecutive months by me, Standard Bank will automatically return the said debit order. NOT THE CASE AT ALL!!
Said debit order return instructions were done via internet banking, the 1st time only, I was contacted by Standard Bank to effect the request, the following 3 times, sending the proof of the request attached to numerous emails and phone calls, to the business banker, the requets were fulfilled.
Awaiting a more comprehensive response.
Regards
Heleen du Preez
HP
Heleen P's update16 Jan 2020, 15:39
Reviewer Update
Thanks to Standard Bank for a standard response, however lets deal with specific issues then.
Clearwater Branch:
Two different staff members delinked, reinstated my internet profile in such a manner that I lost all my beneficiaries and linked accounts and they linked one of my client's bank accounts to my profile. It is still like that as I'm to terrified to change it and loose this client's beneficiaries!
Shyfte card transactions can only be done with the app on a cell phone, a physical card can not be issued.....
Woodmead branch:
Standard Bank can not stop a debit order at a branch as the reference number change every month, however I was informed that if it is returned 3 consecutive months by me, Standard Bank will automatically return the said debit order. NOT THE CASE AT ALL!!
Said debit order return instructions were done via internet banking, the 1st time only, I was contacted by Standard Bank to effect the request, the following 3 times, sending the proof of the request attached to numerous emails and phone calls, to the business banker, the requets were fulfilled.
Awaiting a more comprehensive response.
Regards
Heleen du Preez
Clearwater Branch:
Two different staff members delinked, reinstated my internet profile in such a manner that I lost all my beneficiaries and linked accounts and they linked one of my client's bank accounts to my profile. It is still like that as I'm to terrified to change it and loose this client's beneficiaries!
Shyfte card transactions can only be done with the app on a cell phone, a physical card can not be issued.....
Woodmead branch:
Standard Bank can not stop a debit order at a branch as the reference number change every month, however I was informed that if it is returned 3 consecutive months by me, Standard Bank will automatically return the said debit order. NOT THE CASE AT ALL!!
Said debit order return instructions were done via internet banking, the 1st time only, I was contacted by Standard Bank to effect the request, the following 3 times, sending the proof of the request attached to numerous emails and phone calls, to the business banker, the requets were fulfilled.
Awaiting a more comprehensive response.
Regards
Heleen du Preez