Standard Bank - Poor Service

On Sunday, 1 September, I was at the Pietermaritzburg, Midlands Liberty Mall Branch, as I was unable to link my Access Bond to my profile. I also requested the consultant to remove some unused accounts from my profile, at the time. I signed forms for the instructions, trusted her to do her job and left. It is more than a week later - I still do not have the Access Bond on my profile and the other requests were not attended to either. It is as if I have just not been at the branch at the branch at all. I do not have the time to go to the bank over and over again, because the consultants fail to address issues. In addition, I have been receiving notices that my Autobank Card is about to expire and wanted to get the new card on 1 September too, but was informed that, unless I (again) go to the branch within less of a week of the expiry date and no earlier, the new card will be charged for. I do not understand why this is the case - it is already within 30 days of expiry, so why must I wait until the very last week?