TR
Trey R
1 reviews | Active since Jan 2023
28 Feb 2024, 13:22
Standard bank poor service.
I have gone to standard bank to change my cellphone number because for the last 2 months I have been unable to access my online banking app, they confirmed my number was changed and I received an sms but still when I try to sign in it sends the OTP to the old number after I have changed it. This has caused a huge disturbance in my life as now I cannot make any transfers or making any payments. Ive had several problems with standard bank and it's always a delayed or slow process just to get a simple thing right. fix it now.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
28 Feb 2024, 13:34Hi Trey
Thank you for bringing this matter to our attention. We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Feb 2024, 13:34
Official
Hi Trey
Thank you for bringing this matter to our attention. We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Our team will be in touch with an update shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
29 Feb 2024, 08:22Hi Trey
Please note that we are trying to contact you on the number provided but it's not going through.
Please note that we are trying to contact you on the number provided but it's not going through.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply29 Feb 2024, 08:22
Official
Hi Trey
Please note that we are trying to contact you on the number provided but it's not going through.
Please note that we are trying to contact you on the number provided but it's not going through.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
29 Feb 2024, 14:40Hi Trey
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. Please let us know when we can reach out to you at your convenience to close off the complaint.
Kindest regards,
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. Please let us know when we can reach out to you at your convenience to close off the complaint.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply29 Feb 2024, 14:40
Official
Hi Trey
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. Please let us know when we can reach out to you at your convenience to close off the complaint.
Kindest regards,
We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. Please let us know when we can reach out to you at your convenience to close off the complaint.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
29 Feb 2024, 15:11Hi Trey
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply29 Feb 2024, 15:11
Official
Hi Trey
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team