Standard bank Poor service at Gugulethu branchn Cape town

Hi there my name is Fezeka from Cape town. I have a bad reviews for Standard bank, Gugulethu square, Cape town for poor service I am disgusted, I left cry tears.... I have been banking with standard bank all my life, I remember I was still in matric when me and my school mates took a train to Capetown from the township on our uniforms just to have ourselves non charges account because we're below 25 years, how exciting! Now I've been bank with the above mentioned bank since. My recent infact today the 4th April, had a terrible services, I simply wanted to report that I suspect ***** in my account, my card been on hold for a week already, but seening that there was diduction still going on from this other company that. I have no name of the consultant who was helping and the two gentlemen who was on the laptop on the enquiry area who refused to help me as I was struggling with my app as they've put me to a *****s department call, I wanted authentication my phone was frustrating me as it's old, even when the gentleman on the call as me the second time to as anyone in the company to com verify my identity, they claimed they didn't know my case I must go back to the consultant who was busy with me to get that call, omg what a frustrating experience going up and down, to the point I dropped the call stating that no one was willing to just I am whose laying a complaint with the ***** guy. An urgent and simple service .... I then left the branch angry having spent almost two hours on a queue only to neglected like that! I eventually went to standard bank Fores**** Cape town, where I felt valued, my case was taken seriously and after getting my turn to see a consultant, was helped within 5min...oh God! Efficiency, top notch service 👌🙌💕