Standard Bank poor service at all costs

Standard Bank Retail Bank - It took me 2 days to resolve change of cellphone numbers on my banking app. Yhoo, it's actually ridiculous how you stay on their support line only to be cut-off before even speaking to a consultant. I was almost in tears yesterday when this young lady at Three Rivers Square Standard Bank was doing everything she could to assist me, thumbs up to her for her extra efforts. The matter is resolved but I am unable to do cash send transactions, yhooo.. Standard Bank Mobile - this is the most traumatic support line I have ever come across in my entire life. I reported a sim blacklist on Friday, the 25th of February but even today I don't have a blacklist reference number for my insurance. Their sim card is not working and my life is at stand still seeing that 80% of people call me on that sim card..yhooo