1 reviews | Active since Aug 2017

14 Aug 2017, 11:32

Standard Bank Poor Service as Always

<p>I went into the Standard Bank Kokstad Branch to quiery why a debit order did not go through on my account. It was found that the debit order went through May ,July. and not June 2017. I am told by the infromations "Teller" that I cancelled the debit order for June. I confrimed with her that I had never done such and would like proof in the form of a video recording or digital footprint of such transaction. She promised to call me in a hour which was Friday morning 11th July 2017. Its Monday 14th July 2017. Is my account safe....Nope. All I wanted is proof or report on what is happening on my account. Safe banking is a BIG question? You be the judge.</p>

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Replies (2)
Standard Bank
Standard Bank's reply14 Aug 2017, 12:43
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Aug 2017, 09:17
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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