1 reviews | Active since Sept 2018
Standard Bank poor Service and Theft of Money
5 September 2018 i went to ATM in Westrand to withdraw Money. The ATM only gave me a slip which stated that the money was not dispensed. I then realized that the money was still taken from my account. I immediately phone the call center to log the query, query confirmed i received an SMS stating that the matter will be resolved by no later that 12 September 2018. Since then i have contacted Standardbank several occasions and logged complaints on their website as well as via call center. The money is still not reflecting in my account and i'm yet to receive a call from call center or complaints department. Can someone please advise????????
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Dear Evan van Heerden
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Evan van Heerden
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***