NS
Nash S
1 reviews | Active since Apr 2020
02 Apr 2020, 10:50
Standard Bank Poor Service and Support
I app**** for a credit card which i was provisionally approved. They asked me to email supporting documents to *** which i have done with a reference number as per below sms
“Your provisionally approved Standard Bank Credit Card application (tb-rsxq1) has been captured and is in the process of being assigned to an agent. We will be in contact shortly.”
Up until now no feedback received. I called and they just put me through different departments and they put me on hold for more then 15 minutes.
Their service and support is very poor.
Looking Forward to a Favorable Reply
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Apr 2020, 10:52Dear Nash
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply02 Apr 2020, 10:52
Official
Dear Nash
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's replyOfficial
17 Apr 2020, 10:16Dear Nash Gouri Shankar
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply17 Apr 2020, 10:16
Official
Dear Nash Gouri Shankar
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***